Delivery Policy

Thank you for choosing Vative Creative for your website development needs. Our Delivery Policy outlines the terms and conditions regarding the delivery of our services. Please read this policy carefully to understand our processes and timelines.

1. Project Initiation

Consultation and Agreement

  • Upon initial consultation, we will discuss your project requirements and goals.

  • A detailed project proposal, including scope, timeline, and cost, will be provided for your approval.

  • Upon agreement, a contract will be signed, and an non-refundable initial deposit will be required to begin the project.

2. Project Timeline

Estimated Delivery Time

  • The delivery time for a website project varies based on the project's complexity and scope. Typical delivery times range from 4 to 12 weeks. A rush charge can be applied to projects that need to be completed in a short timeframe.

  • A detailed timeline will be provided in the project proposal, outlining key milestones and deadlines.

Client Responsibilities

  • Timely provision of all required materials (e.g., text, images, logos).

  • Prompt feedback and approvals at each project milestone.

  • Delays in providing necessary materials or feedback may impact the overall project timeline.

3. Project Phases

1. Discovery and Planning

  • Understanding your business, goals, and target audience.

  • Finalizing project scope, requirements, and timeline.

2. Design and Approval

  • Creation of initial design concepts and layouts.

  • Client review and feedback.

  • Revisions based on feedback and final design approval.

3. Development and Testing

  • Coding and development of the website based on approved designs.

  • Internal testing for functionality, performance, and compatibility.

4. Client Review and Feedback

  • Presentation of the developed website for client review.

  • Revisions and adjustments based on client feedback.

5. Final Approval and Launch

  • Final testing and quality assurance.

  • Client approval for website launch.

  • Deployment of the website to the live server.

4. Delivery Methods

Digital Delivery

  • Upon completion and final approval, the website will be delivered digitally by deploying it to the live server.

  • All related files and documentation will be provided via email or a secure file-sharing service.

Support

  • Unlimited post-launch support for each website will be detailed in the contract.

5. Revisions and Changes

Included Revisions

  • Each project proposal will have an unlimited number of revisions included at each phase (design, development).

  • Additional revisions beyond the delivery of the website will be outlined in the contract.

Change Requests

  • Any changes to the project scope or requirements after the project has commenced may impact the timeline at no additional cost.

6. Payment Terms

Deposit

  • An initial non-refundable deposit is required to begin the project, as specified in the contract.

Final Payment

  • The final payment is due upon project completion and prior to the deployment of the live website.

7. Cancellation Policy

Client-Initiated Cancellation

  • If you choose to cancel the project after it has commenced, the initial deposit is non-refundable.

  • You may be billed for any work completed beyond the deposit amount.

Company-Initiated Cancellation

  • In rare cases where we must cancel a project due to unforeseen circumstances, a full refund of the initial deposit will be provided.